Gateway 960 Uživatelský manuál Strana 1

Gateway 960 Server CustomizingTroubleshootinguser'sguide

5Interiorwww.gateway.comInteriorRear fanCard retentioncover releaselatchFull-length cardretention clipSCSI backplaneCable clipRAID bay fanPCI card fan

95Troubleshootingwww.gateway.comIf your system has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has

96Chapter 6: Troubleshootingwww.gateway.comA horizontal line or wire is visible across the monitor screenThe monitor may use thin damper wires, locate

A97ServerSpecificationsThe following specifications are for the standard configuration. Your server may contain optional equipment. All specifications

98Appendix A: www.gateway.comSystem specificationsCase sizeTower: 7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm)WeightVaries by configurationFans3

99System board specificationswww.gateway.comSystem board specificationsProcessorDual 603-pin (E7500) or 604-pin (E7501) sockets400 MHz (E7500) or 400

100Appendix A: www.gateway.comEnvironmental specificationsThe following specifications identify maximum environmental conditions. At no time should th

101Video specificationswww.gateway.comVideo specifications DDC 2B support Integrated 230 MHz DAC 4 MB memory (E7500)8 MB memory (E7501)Resolution s

102Appendix A: www.gateway.comElectronic specificationsMemory mapInterruptsThe following table reflects a typical configuration, but you can change th

103Electronic specificationswww.gateway.comPCI interrupt routingPCI interrupt routing in PIC mode5USB6 Diskette controller7 Parallel8 Real-time clock9

104Appendix A: www.gateway.comAdditional specificationsFor more information about your server, such as memory size, hard drive size, and processor typ

6Chapter 1: Checking Out Your Gateway Serverwww.gateway.comSystem boardLeft sideProcessor 1Processor 264-bit PCI cardslots32-bit PCI cardslotRear fanc

B105BIOS SettingsYou can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed in

106Appendix B: BIOS Settingswww.gateway.comBIOS menu BIOS submenu Setting ValueMain System TimeSystem DateAdvanced Plug & Play O/SReset Config Dat

107www.gateway.comS.M.A.R.T.32Bit Data TransferARMD Emulation TypeIDE Configuration: Secondary IDE MasterTyp eLBA/Large ModeBlock (Multi-Sector Transf

108Appendix B: BIOS Settingswww.gateway.comOnBoard VGA DeviceLegacy USB SupportRemote Access ConfigurationRemote AccessPower Power Button ModeAC Power

C109Safety,Regulatory, andLegal InformationImportant safety informationYour Gateway system is designed and tested to meet the latest standards for saf

110Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.com If your computer has a voltage selector switch, make sure that the switch is i

111www.gateway.comRegulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC)Unintentional emitter per FCC Part 15

112Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.comIf this device causes harm to the telephone network, the telephone company will

113www.gateway.comCanadaIndustry Canada (IC)Unintentional emitter per ICES-003This digital apparatus does not exceed the Class A limits for radio nois

114Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.comLaser safety statementAll Gateway systems equipped with CD and DVD drives compl

7System boardwww.gateway.comRight sideFront panelconnectorMain power connectorVoltage regulator slot 2Diskette drive connectorVoltage regulator slot 1

115www.gateway.comNoticesCopyright © 2003 Gateway, Inc.All Rights Reserved14303 Gateway PlacePoway, CA 92064 USAAll Rights ReservedThis publication is

116Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.com

117IndexNumerics3.5-inch drive adapter 355.25-inch driveinstalling 34location 2Aaccessoriessafety precautions 110add-in cardsee cardaddingse

118 cleaningkeyboard 19screen 19servers 18tape drive 20closingcase 31CMOS batterysee batteryconditionerline 11configuration jumper 7connectio

119error messages 84eSupport 104Exit menuBIOS Setup utility 74expansion cardsee cardFfansconnectors 7hot-swap bay 5, 7installing 68location

120 IRQ assignments 102Jjackssee connectionsjumper location 7KKensington lock slot 4keyboardcleaning 19port 4troubleshooting 93LLAN jack 4LED

121protecting from surges 11reset button 2source problems 11static electricity 27troubleshooting 96uninterruptible power supply (UPS) 11Powe

122 environmental 100system board 99video 101starting server 12static electricity 27supervisor password 22system 98administration 22control 2

123installing 55location 7WWeb siteGateway 8

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8Chapter 1: Checking Out Your Gateway Serverwww.gateway.comGetting HelpIn addition to your operating system’s documentation, you can use the following

A MAN 960 SYS GDE R3 10/03

29Setting Up YourServerRead this chapter to learn how to: Use your server safely Start and turn off your server Restart (reboot) your server Set u

10Chapter 2: Setting Up Your Serverwww.gateway.comSetting up the hardwareTo make sure that your working environment is safe: Use a clean, dry, flat,

11Protecting from power source problemswww.gateway.comProtecting from power source problemsLine conditioners and uninterruptible power supplies can he

12Chapter 2: Setting Up Your Serverwww.gateway.comStarting your serverBefore you start your server for the first time: Make sure that the server and

13Starting your serverwww.gateway.com Make sure that the power cord is plugged in securely and that your UPS (if you are using one) is plugged in and

14Chapter 2: Setting Up Your Serverwww.gateway.comTurning off your serverEvery time you turn off your server, first shut down the operating system. Yo

iContents1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Front . . . . . . . . . . . . . .

15Setting up the operating systemwww.gateway.comSetting up the operating systemIf you ordered your server with the operating system already installed

16Chapter 2: Setting Up Your Serverwww.gateway.com

317Maintaining YourServerRead this chapter to learn how to: Care for your server Record the BIOS configuration Manage your server and network

18Chapter 3: Maintaining Your Serverwww.gateway.comCaring for your serverTo extend the life of your server: Be careful not to bump or drop your serve

19Caring for your serverwww.gateway.comCleaning tips Always turn off your server and other peripheral devices before cleaning any components. Use a

20Chapter 3: Maintaining Your Serverwww.gateway.comCleaning the tape driveIf you use a tape drive to back up your files, regular maintenance will leng

21Preparing for system recoverywww.gateway.comPreparing for system recoveryIf your system files are corrupted, you may not be able to start the server

22Chapter 3: Maintaining Your Serverwww.gateway.comSystem administrationGateway Server ManagerGateway Server Manager lets you manage multiple computer

23System administrationwww.gateway.com3 Select the password to set according to the following table.4 Type the password and press ENTER, then type it

24Chapter 3: Maintaining Your Serverwww.gateway.comUsing your Server Companion CDYou can use your Server Companion CD to: Install hardware drivers I

ii Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Installing a

425InstallingComponentsRead this chapter to learn how to: Open and close the server case Install drives Install expansion cards and memory modules

26Chapter 4: Installing Componentswww.gateway.comPreparing to install componentsSelecting a place to workWork on your server in an area that: Is clea

27Preventing static electricity dischargewww.gateway.comPreventing static electricity dischargeThe components inside your server are extremely sensiti

28Chapter 4: Installing Componentswww.gateway.comOpening the server caseBecause the components inside your server are extremely sensitive to static el

29Opening the server casewww.gateway.com5 For more stability, place the server on its side.6 Loosen the three captive thumbscrews that secure the side

30Chapter 4: Installing Componentswww.gateway.com8 If your server has an air duct, pull the tab on the right until it releases the duct from the serve

31Closing the server casewww.gateway.comClosing the server caseTo close the server case:1 For more stability, place the server on its side.2 Make sure

32Chapter 4: Installing Componentswww.gateway.com7 Align the notch in the bottom of the front cover with the rail on the front of the case, then swing

33Installing driveswww.gateway.comInstalling drivesYour server’s basic configuration includes one CD or DVD drive and one 3.5-inch diskette drive. You

34Chapter 4: Installing Componentswww.gateway.com If cable-select is available (drive assignments will be marked on the cable), the IDE cable assigns

iii7 Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97System specifications

35Installing driveswww.gateway.com3 If you are replacing a drive, go to Step 7.- OR -If you are adding a new drive, press and hold the bay’s two locki

36Chapter 4: Installing Componentswww.gateway.com5 If you are adding a 3.5-inch hard drive, use the screws that came with your IDE hard drive to secur

37Installing driveswww.gateway.comIf you are replacing the 3.5-inch drive adapter with a new 5.25-inch drive, remove the two screws connecting each mo

38Chapter 4: Installing Componentswww.gateway.com7 If you are replacing a drive, disconnect the old drive’s cables.8 If you are removing a drive from

39Installing driveswww.gateway.com9 Press the old drive’s release latches against the drive, then pull the drive out of the bay.10 Remove the screws t

40Chapter 4: Installing Componentswww.gateway.comScrews for mounting the rails onto most tape drives are stored in the case near the full-length card

41Installing driveswww.gateway.comInstalling a SCSI hard driveUse this procedure to add or replace hard drives in the hot-swap bay. Your server suppor

42Chapter 4: Installing Componentswww.gateway.com3 Pull the drive tray’s lever away from the server, then pull the tray straight out of the server.4 I

43Installing driveswww.gateway.com5 Line up the screw holes in the new drive with the holes in the side of the drive tray, then secure the drive to th

44Chapter 4: Installing Componentswww.gateway.comInstalling memoryWhen you upgrade your server memory, make sure that you install the correct type of

iv

45Installing memorywww.gateway.comTo install or replace memory:1 Follow the instructions in “Preventing static electricity discharge” on page 27.2 Fol

46Chapter 4: Installing Componentswww.gateway.comInstalling PCI expansion cardsYour server uses the PCI-X bus. Use the following chart to determine th

47Installing PCI expansion cardswww.gateway.comTo replace, add, or reseat a PCI expansion card:1 Follow the instructions in “Preventing static electri

48Chapter 4: Installing Componentswww.gateway.com5 Pull the card retention cover’s release lever, then swing the retention cover away from the expansi

49Installing PCI expansion cardswww.gateway.com8 Push the card retention cover against the expansion cards until the retention cover clicks into place

50Chapter 4: Installing Componentswww.gateway.com9 If you are installing a full-length card, press down on the card retention clip to secure the end o

51Installing a processorwww.gateway.comInstalling a processorThe server is compatible with Intel® Xeon processors with 512 KB cache. The server automa

52Chapter 4: Installing Componentswww.gateway.com4 If your server has a passive heat sink, press down on the heat sink locking lever on each side, pus

53Installing a processorwww.gateway.com6 Press down on the processor locking lever, push it slightly away from the processor, then rotate the lever a

54Chapter 4: Installing Componentswww.gateway.com12 If your heat sink has a fan, plug the fan into the connector on the system board next to the heat

11Checking OutYour GatewayServerRead this chapter to learn: Where drives, ports, jacks, and controls are located Where system board components are l

55Installing a voltage regulatorwww.gateway.comInstalling a voltage regulatorTo install a voltage regulator:1 Follow the instructions in “Preventing s

56Chapter 4: Installing Componentswww.gateway.comReplacing the power supplyTo replace the power supply:1 Follow the instructions in “Preventing static

57Replacing the power supplywww.gateway.com6 Remove the two screws that secure the power supply tray to the case.7 Slide the power supply tray out of

58Chapter 4: Installing Componentswww.gateway.com9 Secure the new power supply to the tray with the six screws you removed.10 Insert the new power sup

59Replacing the SCSI backplanewww.gateway.comReplacing the SCSI backplaneYour server’s hot-swap cage can hold four SCSI drives. The cage is connected

60Chapter 4: Installing Componentswww.gateway.com6 Slide the hot-swap cage out about two inches from the case.

61Replacing the SCSI backplanewww.gateway.com7 From inside the case, remove the power, SCSI, and manageability cables from the backplane. The manageab

62Chapter 4: Installing Componentswww.gateway.com9 Loosen the captive thumbscrew that secures the backplane to the hot-swap cage.Thumbscrew

63Replacing the SCSI backplanewww.gateway.com10 Slide the backplane up slightly, then lift it away from the hot-swap cage.11 Place the new backplane o

64Chapter 4: Installing Componentswww.gateway.com15 Reinstall the fan.16 Install each of the drives back into the hot-swap cage. Make sure that you re

2Chapter 1: Checking Out Your Gateway Serverwww.gateway.comFrontCD or DVD driveUSB portsDiskette drivePower buttonAdditional drive baysReset buttonKey

65Replacing the system boardwww.gateway.comReplacing the system boardTo replace the system board:1 Follow the instructions in “Preventing static elect

66Chapter 4: Installing Componentswww.gateway.com10 Remove the system board tray’s thumbscrew on the back of the case.11 Slide the tray toward the fro

67Replacing the system boardwww.gateway.com12 Lift the tray away from the case.13 Insert the new system board tray into the case, then slide the tray

68Chapter 4: Installing Componentswww.gateway.comReplacing a fanThe pictures in this procedure show the hot-swap bay fan. All case fans can be replace

69Replacing a fanwww.gateway.com5 Insert the new fan’s mounting posts into the fan mounting slots, then slide the fan down until it snaps into place.6

70Chapter 4: Installing Componentswww.gateway.comReplacing the CMOS batteryIf the server clock does not keep time or the settings in the BIOS Setup ut

71Replacing the CMOS batterywww.gateway.com6 Locate the old battery on the system board and note its orientation. You will need to install the new bat

72Chapter 4: Installing Componentswww.gateway.com7 Push the battery retention clip away from the battery until the battery lifts up. You can use a scr

573Using the BIOSSetup UtilityRead this chapter to learn how to: Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to their facto

74Chapter 5: Using the BIOS Setup Utilitywww.gateway.comOpening the BIOS Setup utilityThe BIOS Setup utility stores basic settings for your server. Th

3Frontwww.gateway.comHot-swap drivesPCI card fan

75Updating the BIOSwww.gateway.comUpdating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from Gateway, then install

76Chapter 5: Using the BIOS Setup Utilitywww.gateway.comResetting the BIOSThe Clear BIOS jumper on the system board lets you return all BIOS settings

77Resetting the BIOSwww.gateway.com8 Remove the jumper across pins 2-3 of jumper JP7, then place the jumper across pins 1-2. The BIOS memory is cleare

78Chapter 5: Using the BIOS Setup Utilitywww.gateway.com

679TroubleshootingRead this chapter to learn how to: Get telephone support and training Interpret error messages and codes TroubleshootIf the sugge

80Chapter 6: Troubleshootingwww.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your server,

81Telephone supportwww.gateway.comTelephone supportGateway offers a wide range of customer service, technical support, and information services.Teleph

82Chapter 6: Troubleshootingwww.gateway.comTutoring and trainingGateway's Technical Support professionals cannot provide hardware and software tr

83Safety guidelineswww.gateway.comSafety guidelinesWhile troubleshooting your server, follow these safety guidelines: Never remove the side panel whi

84Chapter 6: Troubleshootingwww.gateway.comError messagesThese messages often indicate procedural errors such as typing an incorrect keystroke or tryi

4Chapter 1: Checking Out Your Gateway Serverwww.gateway.comBackMouse portSerial portPower connectorLAN jack(RJ-45)USB portsParallel portCard retention

85Error messageswww.gateway.comInvalid partition table The master boot record may be corrupt. For troubleshooting information, see “The master boot r

86Chapter 6: Troubleshootingwww.gateway.comTroubleshootingFirst stepsTry these steps first before going to the following sections: Make sure that the

87Troubleshootingwww.gateway.com Remove the side panel by following the instructions in “Opening the server case” on page 28, then make sure that all

88Chapter 6: Troubleshootingwww.gateway.comBIOSThe settings in the BIOS Setup utility are not retained Replace the CMOS battery. For more information

89Troubleshootingwww.gateway.comCD or DVD driveYour server does not recognize a CD, DVD, or the CD or DVD drive Restart your server, then open the BI

90Chapter 6: Troubleshootingwww.gateway.com Open your server and make sure that the cables are connected correctly to the diskette drive and the syst

91Troubleshootingwww.gateway.comYou receive a “Non-system disk” or “disk error” error message Eject the diskette from the diskette drive, then press

92Chapter 6: Troubleshootingwww.gateway.comThe master boot record is corrupted In a Windows network operating system, repair the master boot record u

93Troubleshootingwww.gateway.comKeyboardLiquid has been spilled into the keyboard If you spilled liquid in the keyboard, turn off your server and unp

94Chapter 6: Troubleshootingwww.gateway.comTo check the dialing properties in Windows:1 In Windows 2000 Server, click Start, Settings, then click Cont